Operational Culture
In addition to being definable, an operational culture is credible, meaning that the culture is considered a true, living culture by both members and outsiders. A definable culture with strong credibility is classified as Tier II, a culture that is operational and alive. Four vital indicators contribute to making a culture credible.
Credible
An authentic culture reflects identity, and is communicated, accepted, remembered and practiced by most members of the culture.
A culture is not credible if it contains elements that are simply infeasible to practice in reality. Proclaiming something to be a cultural component is insufficient—it must be practiced.
In a credible culture, substantial deviation from cultural practices, or non-conformity, is consequential in that people are penalized for doing so. Penalties may take the form of criticism from peers, social exclusion, administrative punishment or criminal punishment.
A credible culture has champions who are passionate practitioners, evangelists and guardians of the culture. Champions can be members of the governing body, members of non-profit organizations or private citizens who have substantial influence among members of the culture.
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